Privacy Policy

We at Oahu Charms value you as a customer and respect your privacy. 

What information do we collect?

The information we obtain from you depends on how you interact with our Site and use our Service. This may include registering on our website, placing an order, interacting with us through email or customer support. If you have opted-in to receive our e-mail newsletter, we may send you monthly e-mails. If you would no longer like to receive them, you may unsubscribe at any point. Information that you directly submit to us through our Services may include: basic contact details, order information, account information, shopping information, and customer support. Your information is always securely stored. You can elect not to provide this information, but doing so may prevent you from using or accessing these features.

We also automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection.

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify and payment processors.

How we collect, use, or disclose your information

Like many websites, we use cookies, pixels and similar technologies ("Cookies"). Cookies are small files that a site or service provider transfers to your computer's hard drive through your web browser to capture and remember certain information. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your website experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Your information may be used to personalize your site experience. It may also be used for marketing, advertising, security and fraud prevention. We use this information to better our general communication with you, such as improving customer support and our services. This is in our legitimate interests in order to be responsive, to provide effective services, and to maintain our business relationship with you. 

In certain circumstances, we may disclose your information to other companies for legitimate purposes subject to this Privacy Policy. These services include shipping, email distribution, surveys and market research, advertising and promotion, and payment processing such as Paypal. You may view PayPal's privacy policy here. 

If specifically requested by the government, in response to a court order, or are legally required by the law we may share information upon those requests. We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We do not sell, trade, or transfer your personally identifiable information to outside parties. The term 'outside parties' does not include our business, our Site hosting partners, or other parties that assist us in conducting our business and services. 

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

  • You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

California Residents

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

To opt out, please contact us directly by emailing us at sales@oahucharms.net and  we will no longer collect or "sell" your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy. To be eligible to opt-out, you must be browsing from California.

Policy changes and your consent

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.  We encourage you to review this policy periodically. This policy was last modified on August 5, 2023.

This online privacy policy applies only to information collected through our website and not to information collected offline. Our privacy police applies to information collected through our website, and not information collected elsewhere. By using our website, you consent to our privacy policy. 

Should you have any questions or would like to give your feedback about our privacy policy, please contact us at info@oahucharms.net