Shipping Info

GENERAL SHIPPING INFO:
  • Orders are fulfilled and shipped out of Houston, TX.
  • Orders are shipped via the USPS and come with free tracking.
  • Shipping starts at $4.00.  We do not offer international shipping at this time.
  • Once packages have been dropped off at the P.O., they are out of our control. We are not responsible for lost/stolen/damaged mail, however, we offer shipping insurance for your package if interested. Email us before placing your order so we can discuss in detail how to handle your needs!

PICKUP FOR OAHU RESIDENTS:

In-person pickup is now available for Oahu residents, yay! Want to save on shipping charges? Here's how it works:

  • Select 'pick up' at checkout to avoid the shipping charge.
  • We'll give you the tracking # and notify you when your order is on the way.
  • When your order arrives at our pickup location, we'll notify you and give you further instructions (like pickup time & directions)
Pickup orders placed between the 1st - 14th of the month will be mailed on the 15th to our Oahu location in Pacific Palisades, Pearl City.  If you missed the deadline, your order will be sent in the following month. 

Example: Order placed on May 4th will be shipped on May 15th, and be ready for pickup beginning of June. Order placed on May 27th will be shipped on June 15th and be ready for pickup beginning of July. 

    RETURNS & REFUNDS:

    • We do not offer returns/refunds. All custom charms are final sale.
    • We accept exchanges, please contact us right away so we can address the situation and help you. :)  See our return policy here for more information.